The Mozilla Crash Reporter is a dialog box that warns you when
Firefox closed unexpectedly and lets you submit the crash report to
developers for less crashy future Firefox versions. We'll present you
its interface and show you how to access your crash reports.
: Will open the "Report Contents" window, where you can view the technical details of the crash.
Include the address of the page I was on: When checked, the information you send to Mozilla will include the website you visited before the crash.
Allow Mozilla to contact me about this report: Check this box if you would be willing to receive emails from the development staff should they need followup information from you about this crash. (You may also receive an email after your crash has been processed, with support information.)
Enter your email address here: If you chose to help our development staff get information and reproduce this crash, provide the email address you wish to be contacted at here.
Quit Firefox: Close the dialog and don't start Firefox again.
Restart Firefox: Start Firefox again. Firefox will give you the option to open the windows and tabs you had open before the crash. If you crash again after choosing to restore your windows and tabs, one of the pages you were on is causing the crash. In this case, choose .
The Crash Reports folder will contain two subfolders: pending and submitted. The submitted folder contains text files for each crash report submitted, with each file containing a crash report ID. For example, a file named bp-031b02bb-26b6-4168-ac0e-2de492090531.txt will contain the following text:
You can go to https://crash-stats.mozilla.com/ and copy the Crash ID into the search field to view the report.
- For suggestions on how to prevent Firefox from crashing, see Firefox crashes - Troubleshoot, prevent and get help fixing crashes.
When Firefox crashes
After Firefox crashes, the Mozilla Crash Reporter window will appear.
: Will open the "Report Contents" window, where you can view the technical details of the crash.
Include the address of the page I was on: When checked, the information you send to Mozilla will include the website you visited before the crash.
Allow Mozilla to contact me about this report: Check this box if you would be willing to receive emails from the development staff should they need followup information from you about this crash. (You may also receive an email after your crash has been processed, with support information.)
Enter your email address here: If you chose to help our development staff get information and reproduce this crash, provide the email address you wish to be contacted at here.
Quit Firefox: Close the dialog and don't start Firefox again.
Restart Firefox: Start Firefox again. Firefox will give you the option to open the windows and tabs you had open before the crash. If you crash again after choosing to restore your windows and tabs, one of the pages you were on is causing the crash. In this case, choose .
Viewing crash reports
To view your crash reports from within Firefox:- In the address bar, type about:crashes and press Enter. A list of links to your crash reports will appear.
- Click on a link to view the report.
Viewing reports outside of Firefox
If you can't use the above method because Firefox crashes when it starts, you can also view the reports in files on your computer with the following steps:The Crash Reports folder will contain two subfolders: pending and submitted. The submitted folder contains text files for each crash report submitted, with each file containing a crash report ID. For example, a file named bp-031b02bb-26b6-4168-ac0e-2de492090531.txt will contain the following text:
Crash ID: bp-031b02bb-26b6-4168-ac0e-2de492090531You can go to https://crash-stats.mozilla.com/ and copy the Crash ID into the search field to view the report.
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